|
If you’ve got a complaint about your accommodation, you should speak first to the person directly responsible (most universities have a housing officer). When you get the keys to your accommodation, ask who you should speak to if you have a problem. If there are problems of a practical nature (e.g. a blocked drain or a jammed lock), the first person to go to would usually be the porter or the landlord. If you’ve been allocated a room by your university, the accommodation coordinator will also be able to help you. Many universities have their own accommodation offices. In some cases, they may be managed independently of the university. If you encounter problems, the best course of action is to contact the accommodation office directly rather than the international student office. The international office would help you out if, for example, you were having problems with the accommodation officer. Make sure you read your rental agreement before you sign it. At the end of the rental period, some charges, such as the final energy bill or cleaning costs, may be deducted from your deposit. Make sure you know what you are allowed and what you are not allowed to do with your room. For example, you may not be able to paint the walls or to bang a nail into the wall. If you break the rules, the cost of repairing what you’ve done may be deducted from your deposit.
|